Status
Where's my request?
Enter your ticket reference and the phone number you used. We'll text a one-time code so only you can see the details.
Step 1 of 2
Check the status of a request
Enter the ticket reference from your confirmation email or text, plus the phone number you used. We'll send a 6-digit code to confirm it's you before showing any details.
Use the same number you used when you submitted the request.
Standard SLAs: 30 days (general / EU / UK), 45 days (California). We'll surface live progress here once you verify.
We never reveal whether a ticket exists for a given phone number until you successfully verify the code we sent.